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About Us

Shipping InformationOur Location
All orders ship from our Michigan distribution center Monday - Friday, unless otherwise stated. Orders usually ship the next business day. When choosing 2-Day or Overnight shipping, please contact us by phone or email to ensure that your order is processed without delay. Especially during November and December, the elves are particularly busy, and turnaround times from our warehouse may be extended.

Order confirmations are emailed shortly after you place your order. Shipping confirmations are emailed with tracking numbers within a day after your shipment is sent out. Please contact us if you don't receive an email within 1 business day after your order is placed.

Flat Rate Media Mail Shipping for $3.99
As of January 2010, our shipping rates have increased slightly, but in most cases, are still lower than the actual cost we pay to the various carriers. We have also added Media Mail as the default 'economy shipping' option, which includes delivery confirmation. Please note that Media Mail can take up to 21 days, depending on your location. We also ship by FEDEX or UPS Ground. This takes from 2-7 business days to most places within the Continental U.S. Orders to P.O. boxes are sent via US Priority Mail. ALL Fedex or UPS Ground orders are shipped for a flat rate of $5.99.

Free Ground Shipping for all retail orders over $50.

Military and Foreign Service APO/FPO addresses?
Absolutely. All APO/FPO orders are shipped via US Mail. Delivery times vary according to final destination.

Expedited Shipping
If you need it there in a hurry, we offer all common expedited shipping options by FedEx, UPS, and USPS. Please contact us by email or phone to confirm the delivery times before placing your order. We cannot guarantee orders placed online with expedited shipping unless you have spoken with a member of our team first.

Email: team "at"
Phone: (302) 295-8992Fax:  (302) 295-9926